HOW CAN THESE RECORDS BE REFERENCED?
Records Center staff has the capability to respond to reference requests via telephone (972-548-5560 or metro 972-424-1460 ext. 5565), fax machine 972-548-5567, mail courier service for County personnel, email at the address on the Records web page, and personal visitation to the Records Center. You must have box/location number and file folder title or case number or Deed or other Record book and page number. Records Center staff cannot access any records without correct reference. Approval from the appropriate records custodian (appropriate County Department) must be received before records can be reviewed by the public. Please contact the appropriate County department for the required reference/location information before contacting the Records Center.

HOW LONG DOES IT TAKE TO RETRIEVE A RECORD?
The goal of the Records Center is to have the requested documents delivered to the requesting department within one county business day. Public walk-in customers are assisted as quickly as possible. A response to an Open Records Request is provided within 10 business days.

WHERE DO I GO TO FIND OUT ABOUT WHAT SERVICES ARE OFFERED BY THE COUNTY?
On the top menu bar of the Collin County web site page is a category entitled "Services" - go there and find your question in the alphabetical list. Clicking on one of the entries will take you to the appropriate county web site page.

FREQUENTLY REQUESTED NON-COUNTY LOCATIONS:

Name	Address	Phone
McKinney City Hall	222 N Tennessee, McKinney, 75069	972-547-7500
McKinney Library	220 N Kentucky, McKinney, 75069	972-547-7323
McKinney Police Department Municipal Courts and Traffic Tickets	130 Chestnut, McKinney, 75069	972-547-7600
Collin County Community College McKinney Campus	2200 W University, McKinney, 75070	972-548-6790
Social Security Administration	3250 Craig Dr. McKinney, TX 75070	866-931-2731
Texas Department of Public Safety McKinney (Drivers Licenses)	400 Power House St, McKinney, 75069 (1/4 mile North of 380 on McDonald)	214-733-5350
Texas Department of Public Safety Plano (Drivers Licenses)	2109 W Parker Rd, Plano, 75023	972-867-4221
TDHS: AFDC Food Stamps & Medicaid	901 N McDonald, McKinney, 75069	972-562-5832
TDHS: Child Protective Services	2205 Los Rios, Plano, 75074	972-633-6600
Texas Workforce Commission McKinney	1713 W Louisiana, McKinney, 75069	972-542-3381
Texas Workforce Commission Plano	820 Jupiter Rd, Plano, 75074	469-229-0099
Texas Workforce Commission Dallas (Unemployment Insurance)	Obtain Unemployment Insurance Information and apply online at http://www.twc.state.tx.us/	214-252-1200

To view maps for these locations see the GIS Interactive Map. Use address and zip code to search for map to a specific office location.